Support & Policies

Everything you need to know about Truvibe Rental Check

Service Level Agreement

24-Hour Delivery

Guaranteed delivery within 24 hours or full refund

Quality Guarantee

100% satisfaction guaranteed or your money back

Professional Service

ID-verified, rated spotters with full insurance coverage

Respectful Filming Policy

What We Do

Film only from public streets and accessible areas
Maintain respectful distance from private property
Use discreet, professional equipment
Follow all local laws and regulations
Time-stamp and GPS-locate all footage

What We Don't Do

Never enter private property or buildings
No interaction with property owners or tenants
No filming through windows or private areas
No unsafe or inappropriate requests
No harassment or disturbance of residents

Frequently Asked Questions

What is included in a Standard Rental Check?

Our Standard Rental Check includes independent video capture of the property exterior, neighborhood walkability, parking situation, and answers to our three core questions about safety, parking, and local amenities. All footage is time-stamped and GPS-located.

How quickly will I receive my rental check?

All rental checks are delivered within 24 hours of order confirmation, guaranteed. Most orders are completed within 12-18 hours. If we miss our 24-hour commitment, you get a full refund.

What if I'm not satisfied with the results?

We offer a 100% satisfaction guarantee. If you're not completely satisfied with your rental check, contact us within 48 hours of delivery for a full refund or a re-shoot at no additional charge.

Can spotters enter the property?

No, our spotters only film from public areas and accessible spaces. We never enter private property, interact with residents, or trespass. All footage is captured respectfully and legally.

How do I track my order?

After placing your order, you'll receive a unique order ID (CV-XXXXXXXX format) and access to your dashboard where you can track progress in real-time through our 3-step process: Confirming Order → Launched to Spotters → Results Available.

What areas do you serve?

We currently serve Austin, TX. We're planning to expand to other cities soon!

Refund Policy

100% Money-Back Guarantee

We stand behind our service. If we fail to deliver within 24 hours or you're not satisfied with the quality of your rental check, you get a full refund—no questions asked.

Refund Conditions:

• Late Delivery: Automatic full refund if delivered after 24 hours
• Quality Issues: Full refund if footage doesn't meet our standards
• Incomplete Service: Partial or full refund for missing deliverables
• Satisfaction Guarantee: Request refund within 48 hours of delivery

Refund Processing: All approved refunds are processed within 3-5 business days to your original payment method. No processing fees or deductions.

Get in Touch

Email Support

Response within 24 hours